RETURNING A BIKE OR ACCESSORIES
We hope you'll be delighted with your order when it arrives, but if you are a consumer and not completely happy, you can send it back within 28 days.* If the bike is defective or a part is missing, please phone us first on +44 116 232 09 22 for help.
Step 1: Complete the returns form, stating why you are returning the bike. This can be emailed to you on your request. firstname.lastname@example.org
Step 2: Securely package the bike in its original packaging enclosing the completed returns form**
Step 3: Arrange for the return of the bike (at your cost) to: Minibikers Cycles, Returns Department, 9 Wolsey Close, Groby, Leicestershire LE60ZA.
Helmets can also be returned but must be sent back in their original undamaged packaging. The helmets must also not have been used.
Same Return policy applies to the accessories.
*The bike must be returned to us complete and undamaged, within 28 days of you receiving it. If a product has been ridden or used outside we can only refund or exchange if it is faulty.
**All bikes must be returned in their original box and be securely packaged. In particular ensure the wheel, frames and forks are carefully packaged to avoid damage on the return journey. Also make sure all original accessory and component boxes are returned with bike. If a returned bike is further damaged or missing any accessories or components, Minibikers Cycles reserve the right to charge you for any additional damage to the bike or for any missing accessories or components. This could be as much as the full cost of the bike.
***It is your responsibility to return the bike to us (at your cost).